Terms and Conditions
Please read these Terms of Service (“Terms”) carefully. By scheduling service, approving an estimate, or entering into any service agreement with Holden Appliance Repair, LLC (“we,” “us,” or “the Company”), you agree to be bound by these Terms.
These Terms apply to all customers within our 30‑mile Mankato service radius unless otherwise agreed in writing.
1. Service Call & Diagnostic Fee
A $95 diagnostic fee is charged for all service calls. This fee covers technician travel, inspection, and diagnosis of the appliance.
If you approve the recommended repair, the $95 diagnostic fee is credited toward the final repair cost.
If you decline the repair, the diagnostic fee is non‑refundable.
2. Estimates & Repair Authorization
After diagnosing the issue, we will provide a written or verbal estimate with any applicable taxes.
We will not proceed with repairs without your explicit approval.
3. Payment Terms
Payment is due in full upon completion of the repair or service visit.
Accepted payment methods:
- Credit/debit cards
- Cash
- Check
For recurring services (e.g., annual dryer vent cleaning), payment is due as specified in the applicable service agreement.
Late payments may accrue interest as permitted by Minnesota law and as specified in applicable contracts.
4. Scheduling, Rescheduling & Cancellation
We understand schedules change. To avoid a cancellation fee:
- Cancellations or rescheduling must occur at least 24 hours in advance.
- Cancellations made with less than 24 hours’ notice incur a $50 fee.
To cancel or reschedule, contact us at 507‑200‑0550.
For recurring service contracts:
- Customers may cancel with 30 days’ notice.
- If the customer moves, cancellation may occur at any time without penalty.
5. Warranty & Callback Policy
5.1 Repair Warranty
All repairs performed by Holden Appliance Repair include a 6‑month warranty on the specific parts and labor used in the repair.
The warranty begins on the date of the original repair.
5.2 Warranty Callbacks
If a problem arises related to a previous repair during the warranty period:
- If the issue is determined to be directly related to the original repair, the callback is free of charge.
- If the issue is unrelated to the original repair, the standard $95 diagnostic fee applies, and any new repair will be quoted separately.
5.3 Exclusions
The warranty does not cover:
- Pre‑existing problems
- Unrelated appliance failures
- Issues caused by misuse, improper installation, or environmental factors
- Cosmetic damage or normal wear and tear
- Problems discovered during service but not caused by our work
- Any parts not supplied by Holden Appliance Repair
6. Customer Responsibilities
Customers must:
- Ensure the appliance is accessible and safe to service.
- Provide accurate information about appliance symptoms and history.
- For dryer vent cleaning or maintenance contracts: provide clear, unobstructed access to the dryer and vent ducting.
We are not obligated to inspect or notify customers of unrelated appliance issues unless they are part of the specific service requested.
7. No Warranties for Unrelated Issues
We do not warranty:
- Appliance components not repaired or replaced by us
- Issues arising from unrelated defects, installation errors, electrical issues, or venting problems
- Damage caused by continued operation of a failing appliance
- Any condition not directly resulting from our own work
All services are provided “as‑is” except where warranties expressly apply.
8. Liability Limitation
To the fullest extent permitted under Minnesota law:
- Our liability is limited to the amount paid for the specific service at issue.
- We are not responsible for incidental, indirect, or consequential damages, including loss of food, water damage, mold, fire, or property damage unless directly caused by our negligence.
Customers contacting us regarding manufacturer warranty matters (including “warranty verification” calls) do so at their own risk, and we make no guarantees regarding warranty coverage determinations.
9. Legal Fees
If either party breaches these Terms or a related service agreement and legal action becomes necessary, the breaching party is responsible for reasonable attorney’s fees, collection costs, and court fees.
10. Service Area
Our standard service area includes locations within a 30‑mile radius of Mankato, Minnesota.
Service outside this area may incur additional charges or may be declined.
11. Amendments
We may update, revise, or amend these Terms at any time.
Changes take effect immediately upon posting at:
Your continued use of our services constitutes acceptance of any updated Terms.
12. Governing Law
These Terms are governed by the laws of the State of Minnesota.
